Returns Policy

Last updated: March 22, 2025

At Homeandtell, we understand that sometimes a product may not be quite right, and we are committed to making returns and exchanges as easy and hassle-free as possible.

How to Initiate a Return

To begin your return process, please contact our support team via our Contact Us page within 180 days of receiving your order.

To help us resolve your request quickly, include the following information:

• Full name used on the order
• Order number
• A detailed description of the issue
• Clear photos showing the problem
• Your preference for a replacement or refund

📧 You can also reach us directly at [email protected]
📞 Or call us at: +1 (715) 501-7003
🕘 Monday – Friday, 9:00 AM – 6:30 PM (EST)

Return Eligibility

We accept returns for non-sale items within 180 days of delivery if the item is:

• Unworn and unwashed
• In original condition with tags attached
• Accompanied by a valid sales receipt

Please note:

• We do not accept returns for customer errors such as:
  • Spelling or grammatical mistakes in personalized text
  • Low-quality or incorrect images submitted
  • Incorrect size or product ordered by mistake
• We highly recommend reviewing your order carefully before completing your purchase.

Return Shipping Costs

• Free returns are provided for items that are damaged or defective upon arrival.
• Return shipping cost: $0.00 (for approved damaged/defective claims).

Returns Process

Once your return request is approved, we’ll provide you with a return shipping address. Follow these steps:

1. Prepare Your Package
   Include a printout of your order confirmation email inside the return package.
2. Ship the Package
   Use a local post office or courier service to ship the item to our warehouse. Be sure to retain your tracking number and share it with our team for tracking purposes.
3. Confirmation & Refund
   When we receive your returned item(s), we’ll send an email confirmation and notify you of your refund or replacement status. Refunds will be issued to your original payment method if approved.

Need Help?

We’re here for you!
If you need any assistance or have questions about your return, don’t hesitate to reach out to our customer support team.

Your satisfaction is our priority, and we’re committed to making your experience with Homeandtell exceptional every step of the way.