FAQ
Answers to the questions we get most. If yours is not here, email us and we will help.
What does Home And Tell sell?
Things for the home, across six rooms: living room, bedroom, bathroom, kitchen, entryway and outdoor. That covers sofa covers, cushions, curtains and rugs, blankets and bedding, towels, mats and bath storage, kitchen linens, tableware and organisers, plus decor and a small range for pets.
How much does shipping cost?
Shipping is free on every order, with no minimum spend. Tracking is included on every order.
How long will my order take?
Orders are processed within 1 to 2 business days, Monday to Friday. Delivery takes another 3 to 7 business days, so most orders arrive within 4 to 9 business days of being placed. These are estimates rather than guarantees, and public holidays, weather and busy periods can add time.
Where do you ship?
We currently ship within the contiguous United States, the lower 48 states. We do not ship to PO boxes or to APO and FPO addresses.
How do I track my order?
You receive an email with your tracking number as soon as your order leaves the warehouse. If you cannot find that email, check your spam folder first and then contact us with your order number.
What is your return policy?
You can request a return within 30 days of the delivery date. Items need to be unused, unwashed and undamaged, in their original condition and packaging with any tags attached. Email us with your order number and we will reply with return instructions and the return address. Please wait for approval before shipping anything back. Return shipping is paid by the customer, and the full terms are in our Returns and Refund Policy.
How long do refunds take?
Approved refunds are issued to the original payment method within 7 business days of us receiving and inspecting your return. Depending on your bank it can take a few more days for the money to appear.
Do you offer exchanges?
Yes. Email us with your order number and what you would rather have, and we will tell you how to proceed.
How do I know something will fit?
Sizes and measurements are listed on the product page. Measure what you already have before ordering, especially for sofa covers, curtains and sheets. Those are the items people most often need to send back, and a tape measure solves most of it.
Will the colour match the photos?
We photograph products as accurately as we can, but screens, lighting and manufacturing batches all shift colour slightly. If what arrives is not what you expected, you have 30 days to start a return.
Are items sold individually or as sets?
It depends on the item, and the product page says which. Where something is sold as a set or bundle it has to be returned in full, since partial returns of a set cannot be accepted.
What payment methods do you accept?
We accept the major credit and debit cards along with the digital wallets shown at checkout. Payments are processed over an encrypted connection and we never store your card details.
Can I change or cancel my order?
Because orders move to fulfilment automatically, they cannot be changed or cancelled once placed. Please check your details before completing your purchase. If something is wrong, email us straight away and we will do what we can.
My order says delivered but I have not received it.
Contact the carrier directly to open an investigation, then forward their confirmation to us. Claims submitted more than 7 days after the delivery confirmation cannot be reviewed.
My order arrived damaged or incomplete.
Email us within 30 days of delivery with your order number, a photo of the packaging if it is damaged, a photo of the packing slip if items are missing, and a short description. If the outer packaging is damaged but the item itself is fine, we cannot issue a replacement or refund.
How do you handle my personal data?
We only use your details to process and deliver your order and to answer your questions. We do not sell or rent your data. Our Privacy Policy sets out what we collect, how long we keep it and how to contact us about it.
How do I contact you?
Email support@homeandtell.com. Monday to Friday: 9:00 AM to 6:00 PM. Saturday and Sunday: 10:00 AM to 3:00 PM. All times are Eastern Time. Within 24 hours on business days.